What we do

Mystery shopping

Do you really know what it's like for a client to deal with your firm? 

The first step in developing your profit-improvement plan is a mystery shopping exercise.

Lead conversion

We can help your firm generate a better return on your investment in business development and marketing by converting more enquiries into profitable new instructions, often with higher pricing and no increase in costs.

Pricing and fee income growth

Clients will often pay more when they better understand the value of your solution and services. We can help you maximise the value every time.


Many firms tell us this is their big opportunity and that they are failing to maximise their opportunities or properly look after their clients in this regard. Selling more to existing clients is a simple way to increase your revenue and profit. 

Client service and retention

In today’s competitive marketplace, it is increasingly important to achieve excellent client satisfaction, retain your best clients and turn them into advocates who will recommend your services. 

Succession planning

Succession and retirement planning is a critical part of any business. Our planning processes help owners to forward plan, to identify the right candidates and then equip them through a proven development programme.

"The training gave us considerable insight as to how we can win more new business."

CPD training workshops

Reception desk training

Delivering great client service and winning new instructions starts with the first impression of your business. Improve client satisfaction, increase the conversion of prospective clients into fee-paying work and enhance your reputation.

A two hour workshop for your reception team

Winning more new instructions

Mystery shopping suggests that most law firms could readily convert more of the opportunities they generate into additional new fee-paying instructions. The Legal Mentors ‘Six Step Process’ will win you the profitable new instructions you really want.

A half-day workshop for partners, managers and departmental teams

Pricing and recovery

Leaving money on the table will hurt your bottom-line. Understand how different pricing strategies, reducing WIP and better recovery will make your firm more profitable. 

A half-day workshop for partners, managers and fee-earners

Outstanding client care

In an increasingly competitive market, delivering outstanding client service is a must. Designed to help your team realise how important client care is, how you can improve your service and how to measure and track client satisfaction. 

A half-day session for all members of your team

Cross-selling and up-selling

Failing to recommend additional services appropriate to a client’s needs and circumstances could be said to be negligent. Our workshop will help your firm to identify relevant opportunities to cross-sell and up-sell to clients ethically aiding longer-term client retention.

A half-day session for all staff

Transform clients into fans

Discover how to encourage clients to be advocates and recommend you to others, increasing your fee income and margins.

A half-day workshop-style course for partners and managers

All our training workshops come with a money-back guarantee and are designed to make your firm more profitable. This is a selection of just some of the workshops we offer, if you have other specific needs please contact us to discuss other options. Or scroll down for more of our courses.

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"The training has given us the confidence to charge what we are really worth."

Practice Strategy Development Programme

It is essential you spend time working on your business and not just in your business.

Do you have a clear plan in writing for your firm’s strategy for the next 3-5 years which all partners are committed to implementing?

  • Our proven facilitated Practice Strategy Planning process is inclusive of all Partners ensuring buy-in of the firm’s agreed strategic growth plan, clear focus and direction with agreed next-step actions
  • Implementation: we will then work with you to ensure the necessary actions are taken including any training that is required to keep you moving forward and on-track to achieve your goals and objectives
  • Team buy-in and motivation

Seven ways (and probably more!) to increase the profitability of your conveyancing

Do you feel under pressure to cut your prices just to win new conveyancing work? Many Solicitors need to improve profitability from domestic and commercial conveyancing work. Yet there are many ways to improve the profitability of your conveyancing work and win more clients.

The course will qualify for three hours CPD and show you how your firm can improve the profitability of your conveyancing work and attract more instructions:

  • How to design a process for handling enquiries to improve conversion rates
  • How to improve client satisfaction in conveyancing
  • How to attract conveyancing work on better margins
  • How and when it is quite legitimate to charge more based on the circumstances of the client

“Very informative. I have taken away a number of helpful tips and ideas”

Money-back garauntee

We offer a money-back guarantee on all of our CPD Continuing Competence training courses, so you can rest assured you'll get the most out of your experience with us. And if we don't deliver the course and support to your satisfaction, we'll give you your money back.

Talk to us

All our training courses can be adapted to suit your firm's needs. We'd be delighted to talk to you and help plan for your future success.

Contact us