Do you really know what it's like for a client to deal with your firm?
The first step in developing your profit-improvement plan is a mystery shopping exercise.
We can help your firm generate a better return on your investment in business development and marketing by converting more enquiries into profitable new instructions, often with higher pricing and no increase in costs.
Clients will often pay more when they better understand the value of your solution and services. We can help you maximise the value every time.
Many firms tell us this is their big opportunity and that they are failing to maximise their opportunities or properly look after their clients in this regard. Selling more to existing clients is a simple way to increase your revenue and profit.
In today’s competitive marketplace, it is increasingly important to achieve excellent client satisfaction, retain your best clients and turn them into advocates who will recommend your services.
Succession and retirement planning is a critical part of any business. Our planning processes help owners to forward plan, to identify the right candidates and then equip them through a proven development programme.
Delivering great client service and winning new instructions starts with the first impression of your business. Improve client satisfaction, increase the conversion of prospective clients into fee-paying work and enhance your reputation.
A two hour workshop for your reception team
Mystery shopping suggests that most law firms could readily convert more of the opportunities they generate into additional new fee-paying instructions. The Legal Mentors ‘Six Step Process’ will win you the profitable new instructions you really want.
A half-day workshop for partners, managers and departmental teams
Leaving money on the table will hurt your bottom-line. Understand how different pricing strategies, reducing WIP and better recovery will make your firm more profitable.
A half-day workshop for partners, managers and fee-earners
In an increasingly competitive market, delivering outstanding client service is a must. Designed to help your team realise how important client care is, how you can improve your service and how to measure and track client satisfaction.
A half-day session for all members of your team
Failing to recommend additional services appropriate to a client’s needs and circumstances could be said to be negligent. Our workshop will help your firm to identify relevant opportunities to cross-sell and up-sell to clients ethically aiding longer-term client retention.
A half-day session for all staff
Discover how to encourage clients to be advocates and recommend you to others, increasing your fee income and margins.
A half-day workshop-style course for partners and managers
All our training workshops come with a money-back guarantee and are designed to make your firm more profitable. This is a selection of just some of the workshops we offer, if you have other specific needs please contact us to discuss other options. Or scroll down for more of our courses.
It is essential you spend time working on your business and not just in your business.
Do you have a clear plan in writing for your firm’s strategy for the next 3-5 years which all partners are committed to implementing?
Do you feel under pressure to cut your prices just to win new conveyancing work? Many Solicitors need to improve profitability from domestic and commercial conveyancing work. Yet there are many ways to improve the profitability of your conveyancing work and win more clients.
The course will qualify for three hours CPD and show you how your firm can improve the profitability of your conveyancing work and attract more instructions:
We offer a money-back guarantee on all of our CPD Continuing Competence training courses, so you can rest assured you'll get the most out of your experience with us. And if we don't deliver the course and support to your satisfaction, we'll give you your money back.